Privacy Policy
Last updated: 4 November 2026
What we collect
When you send a quote request we store your name, company, business email, phone number, country and the message you write. If you create an account we also store your contact details, delivery addresses and the products you save.
Why we collect it
To answer your enquiry, prepare quotations, ship samples and orders, and send service messages about your account. Marketing emails are sent only if you tick the opt-in box, and you can withdraw at any time.
Legal basis
We process enquiry and contract data to take steps at your request before entering a contract, and to perform contracts we have with you. Marketing processing relies on your consent.
How long we keep it
Enquiry records are kept for 24 months. Order and invoice records are kept as long as accounting law requires. If you ask us to delete your personal data, we anonymise the customer record within 30 days and keep only the transaction history needed for accounting.
Who we share it with
Only the logistics carriers and payment providers needed to fulfil your order, plus the hosting and email providers that run this website. We do not sell personal data.
Your rights
You can ask for a copy of your data, correct it, withdraw consent, or request erasure. Write to info@loncotek.com and we respond within 30 days. You may also complain to your local data protection authority.
Cookies
This site uses only the storage needed to keep you signed in and to remember your language choice. We do not run advertising trackers.
Questions about this policy? Email info@loncotek.com or return to the contact page.